Legal & Ethical Policies
ABOUT OUR TERMS AND CONDITIONS
This page provides information about who we are and the legal terms and conditions that may apply to your use of ogaju.com and any product or service you order from us.
To help you find the information you are looking for, we have divided these Terms and Conditions into 5 sections. These are:
Information about Ogaju:
You can find out how to get in touch with us or view our registered company details here.
You can view the legal terms and conditions that apply when you access, browse and use Ogaju.com here.
General Terms and Conditions of Sale:
You can view the legal terms and conditions that apply to any product or service that you order from Ogaju.com here.
You can view the legal terms and conditions that apply to these Terms and Conditions here.
You can learn what personal information Ogaju.com collects and uses about you when you access, browse and use this Website (including registering with this Website) and see what rights you have to control our use of your personal information here
In addition to our legal terms and conditions, you may also find it helpful to visit the Help section of our website. Here
You will find useful information on our delivery charges, delivery timescales, and return policy, (as well as helpful information relevant to other questions you may have).
PART A: INFORMATION ABOUT OGAJU
This website is owned and operated by Across blocks Ltd, a company registered in Nigeria (company registration number 853028) whose registered office is at 35, Freedom Way, Lekki Phase 1, Lekki, Lagos, Nigeria.
PART B: WEBSITE TERMS
The Terms and Conditions apply to your use of the Ogaju website at www.Ogaju.com (the “Website”) and to any products you purchase from Ogaju. The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which Ogaju makes the Website available to you at home, on the move or in store. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your future reference.
By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.
YOUR USE OF THIS WEBSITE
You may only use this Website for lawful purposes and you may not use it in a way that infringes on the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal or internal business use. You may not use the content of the Website for any commercial purposes whatsoever.
USE OF THIS WEBSITE FROM OUTSIDE NIGERIA
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting Ogaju’s products and services available in the Nigeria. However, Ogaju may accept orders for delivery to locations outside of Nigeria subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside Nigeria or place orders for delivery to locations outside Nigeria are responsible for compliance with local laws if and to the extent that local laws are applicable.
OWNERSHIP OF RIGHTS
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Ogaju.
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
GUIDELINES FOR GIFT MESSAGES, PRODUCT REVIEWED AND QUESTION AND ANSWER
Please read and understand the below before providing a gift message, posting a product review or any other user generated content on our Website or social media sites.
Ownership of Submissions
You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.
Gift message service
If you use the gift message service, you acknowledge and agree that the gift message service is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and Ogaju accepts no liability for any such content and you will follow the rules for Submissions. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.
Social networking sites
Intellectual Property Rights
A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to OGAJU of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any OGAJU related third party website or page, you must comply with the content standards set out below and these Website Terms.
Any third-party advertising on OGAJU pages of third-party social networking sites are not the responsibility of, or endorsed by OGAJU. All rights, including copyright on OGAJU Website pages are owned by or licensed to OGAJU. Any use of any OGAJU social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of OGAJU. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property rights of others.
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any OGAJU related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.
Rules for Submissions
You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission. Please be polite and only write in English, Yoruba, Hausa, Igbo, French, Spanish, or German. If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response. Submissions should not include: abusive, offensive or otherwise inappropriate language; profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others, comments about other reviewers or bloggers remarks that repeat criminal accusations, false, defamatory or misleading statements material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers, spam or advertising third party brand names or trademarks HTML code, computer script or website URLs availability, price, promotions or alternative ordering or delivery information, information about OGAJU suppliers or manufacturers an unsupported claim about the product producing an effect other than that for which it is indicated – references to seasonal products which are no longer in season, references to any products other than the product to which the Submission relates.
OGAJU, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.
Please let us know if you see any Submissions which do not comply with ourrules.
Accuracy of content
To the extent permitted by applicable law, OGAJU disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of OGAJU or any of its group companies.
Damage to your computer or other device
OGAJU uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, OGAJU shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
Links to other websites
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, OGAJU cannot accept any liability in respect of the use of these websites.
PART C: GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (“General Terms and Conditions of Sale”) apply to any order you place through www.Ogaju.com and any products you purchase from OGAJU in store.
IN STORE PURCHASES:
Our Goodwill Refund Policy
Our “goodwill” refund policy does not affect your statutory rights under the Consumer Protection Act or other applicable legislation.
Our “goodwill” refund or exchange policy is offered on clothing when they are returned in resalable condition with a valid receipt within 3 days of purchase.
Our goodwill policy applies where there is no statutory right to a refund or exchange under the Consumer Protection Act or otherwise. For a refund under our goodwill policy, items must be unused and returned in the original packaging, and in a re-saleable condition.
Our refund or exchange policy for sale items purchased in store will be made clear to you at the time of purchase.
Exclusions from the goodwill policy
The following items are excluded from our “goodwill” returns policy: Gift cards, beauty, earrings, duvets, bra accessories, swimwear, non-OGAJU branded gifts, and personalised items and any products with a seal where the seal is broken. These products can only be returned in accordance with your statutory rights (for example, if they are not fit for purpose or not as described). Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
Please note that these products can only be returned under our goodwill policy if they are unopened and have the security seal intact.
In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via technologies or devices by which OGAJU makes the Website available to you at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
Please find below information regarding: Opening an account and placing an order Acceptance of your order Payment Delivery and Collection Changes to your order Your right to cancel Our goodwill refund policy Returns to store Substitution Free delivery on qualifying orders Product and service description Age restricted products Product guarantees Gift cards and e-gift cards/voucher codes Gift experience days Other OGAJU services Liability.
OPENING AN ACCOUNT AND PLACING AN ORDER
You confirm that all information and details provided by you to us (including during registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account. passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information.
OGAJU shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us. If OGAJU is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse you access to your account and can delete the account.
ACCEPTANCE OF YOUR ORDER
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch the product(s) or on commencement of the services that you ordered from us. Prior to despatch of the product(s), OGAJU has the right to decline an order for any reason, including legal and regulatory reasons. The duration of our contract with you will start from when you receive the order despatch email and last until the last day of your right to return the products.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible. If the fulfillment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, OGAJU has the right to stop or cease to fulfill the order at any time, including after dispatch of products and/or notification to you that the order has been received and it’s being processed. You acknowledge that OGAJU shall incur no liability in such circumstances.
During the checkout process, you will be asked to enter your payment details. By completing your payment details, you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed.
All card payments are subject to authorization by your card issuer. We take full payment immediately for all products. All products ordered will remain the property of OGAJU until we have delivered the products to the address specified by you or they have been collected in store. If your payment is not received, and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
DELIVERY AND COLLECTION
Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges here.
Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales.
Amendments and cancellations may be accepted before your order is prepared for dispatch. At peak times we may set final amendment dates. The earliest delivery date for orders placed on Sunday will be the following Wednesday.
You must ensure that the recipient or another person will be available to take receipt of the delivery. We are unable to make a second delivery attempt.
Delivery will be to Nigeria or international address or store specified in your order.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.